As stated in our [General Terms and Conditions, Section 4.4], Ubeo limits itself to marketing the product and is therefore not responsible for the quality of the service provided. We always provide sufficient information about the service, such as access to the hotel website, location, etc. Other services such as TripAdvisor may provide reviews from other users of the same service at any time. We always try to let users know what they are buying.
Nevertheless you can contact us in these cases via the contact form and within a period of at least 48 hours up to a maximum of 72 working hours we can give you an answer to your case.