You can exercise the right of withdrawal from your auction until 14 days have elapsed from your acquisition date, that is, the day you won it. If you meet the deadlines, you can complete the withdrawal form found in point 5 of our Terms and Conditions.
This is applicable until it falls within the following exceptions to the right of withdrawal in accordance with article 103 of the general law for the defense of consumers and users:
Refunds for food, press articles and magazines are not accepted, products that due to their nature can not be returned (for hygiene and / or health reasons) or can expire quickly.
If the product requires personalization, when personalization of the product is required, this will not be able to be returned for cancellation because under the provisions of article 103 of RD 1/2007 in relation to the exclusions to the right of the withdrawal, is a cause of the exception of this right.
Underwear will not be entitled to withdrawal once the product has been received and closed in accordance with the exceptions established in article 103 of RD 1/2007 of the right of withdrawal.