To be able to attend to your complaints and / or claims of any product or service that is offered on our page we have a series of methods:
You can send us your complaints and claims through this contact form (http://www.ubeo.app/hola) which is the fastest response method allows us. You can also send an email to firstname.lastname@example.org. If you have a complaint from the service provider or product you can also notify it directly. The coupon contains the contact details of the provider. In this case (direct processing before the supplier), you can also send us a report with the incident to email@example.com so that we are aware of the problem.
In case of package travel, you can send us your complaint using this contact form, which is the method that allows us to respond more quickly, or send an e-mail to firstname.lastname@example.org.
We also have official complaint / complaint / complaint forms, which we make available in electronic format upon request by email email@example.com or, if you wish, you can pick them up physically by our offices located on the street Pamplona, nº 96-104, local 17, of Barcelona (08018).
Claims / complaints will be answered within a maximum period of 30 days.
In this phase, the Consumer and Leisure Auction may request the mediation of the competent administration or of the organisms that are created for the purpose to find for themselves a solution of the conflict that is satisfactory for both parties.
If the dispute can not be resolved by claiming a Leisure Auction, the consumer may submit it to consumer arbitration if the Leisure Auction has adhered to the arbitration system of, or in any case, to claim through the courts.
Adhesion to Confianza Online
Likewise, as an entity adhering to CONFIANZA ONLINE and in the terms of its Code of Ethics, in case of disputes related to online contracting and advertising, data protection and protection of minors, the user may resort to the dispute resolution system of CONFIDENCE ONLINE (www.confianzaonline.es) through the following website https://www.confianzaonline.es/empresas/eurocios.htm.
"The parties submit, at their option, for the resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals of the user's domicile. Likewise, as an entity adhering to CONFIANZA ONLINE and in the terms of its Code of Ethics, in case of disputes related to online contracting and advertising, data protection and protection of minors, the user may resort to the dispute resolution system of CONFIDENCE ONLINE (www.confianzaonline.es) ".
Online Dispute Resolution Platform (ODR)
In case you want to want information for online dispute resolutions, we provide you with the following link https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=EN