We want you to be completely satisfied with your purchase on Ubeo. You can initiate a return or refund on items within 14 days of delivery.
You can initate a return on items from the Order History page. Simply click on 'Initiate Return' and follow the steps.
We aim to process all requests within 72 hours upon receiving. Refunds are issued back to the original form of payment used to purchase the order.
In the event that a Ubeo discount code is applied to an order and that order is refunded for any reason, any discount codes used in that order will not be refunded.
Customs and VAT
At this time, Ubeo cannot refund, reimburse, cover, or otherwise be responsiable for any fees not paid to Ubeo. This includes any customs taxes as well as any return shipping costs you may incur in the refund process.